Equipment Rental House

1. Booking & Confirmation

Equipment availability is subject to prior reservations and equipment readiness.

To request a booking, renters must submit required personal or company information along with rental dates. Availability will be confirmed via email. Crystal Balloon Studio guarantees a response within 36 hours.

A rental is not confirmed until:

• Rental dates and equipment list are finalized

• Pickup and return dates, times, and location are confirmed

• Payment terms are agreed upon

• Required insurance documentation is received

• 50% upfront rental payment has been received

Rental details must be finalized at least three (3) days prior to the rental start date to ensure proper preparation and availability, unless otherwise approved in writing.

Crystal Balloon Studio reserves the right to decline any rental request at its sole discretion.

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2. Payment Terms

• 50% of the total rental fee is required upfront to confirm booking.

• The remaining balance is due on the agreed return date.

• Adjustments for additional days, missing items, or damages will be invoiced accordingly.

Failure to complete the upfront payment does not constitute a confirmed booking.

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3. Security Deposit

A refundable security deposit is required for all rentals.

The deposit amount shall equal:

• The insurance deductible amount (minimum $2,500 unless otherwise approved),
  plus

• One (1) additional full rental day rate.

The deposit may be applied toward:

• Insurance deductible obligations

• Missing components

• Damage not covered by insurance

• Cleaning or excessive wear

• Late fees

Any remaining balance will be returned after equipment inspection and verification.

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4. Insurance Requirements

A valid Certificate of Insurance (COI) is required prior to release of equipment.

The policy must:

• Cover the full replacement value of rented equipment

• Be written on a replacement cost basis

• Name Crystal Balloon Studio as Loss Payee and Additional Insured

• Have a deductible not exceeding the declared amount unless approved

Failure to provide proper insurance documentation will result in rental cancellation.

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5. Equipment Condition & Inspection

All equipment is delivered in proper working condition.

At pickup:

• Equipment condition will be verified jointly.

• By accepting the equipment, the renter acknowledges it is in good working order.

The renter must inspect and test all equipment immediately upon pickup.
Any issues must be reported at that time.

Failure to report issues at pickup constitutes acceptance of equipment condition.

At return:

• Equipment will be inspected against the original checkout condition.

• Renter is responsible for any damage, loss, or missing components during the rental period.

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6. Pickup & Return

Pickup is permitted within ten (10) hours prior to the rental start time.

Return must occur within fourteen (14) hours after the rental end time.

Late Returns:

If equipment is returned later than the agreed return time without prior written approval, renter will be charged:

• One additional full rental day

• Plus 25% of the daily rate for each additional day late

Pickup/Return Location:
5102 Sycamore Canyon Blvd
Riverside, CA 92507

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7. Transportation & Use

Renter assumes full responsibility for equipment during transport and throughout the rental period.

Equipment may not be sub-rented, loaned, or transferred to any third party without prior written consent.

Equipment must not be exposed to:

• Rain

• Sand

• Extreme environmental conditions

• Hazardous shooting environments

Without prior written approval.

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8. Damage, Loss & Replacement

The renter is financially responsible for all lost, stolen, damaged, or missing equipment during the rental period, whether accidental or otherwise.

Any missing components (caps, cages, batteries, media, cables, etc.) will incur replacement charges based on declared replacement value.

Replacement costs must be paid within five (5) business days unless otherwise agreed in writing.

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9. Cancellation Policy

Cancellations must be submitted in writing.

Refund structure:

• Seven (7) or more days before rental start date → Full refund

• Three (3) to six (6) days before → 50% retained

• Less than forty-eight (48) hours before → Non-refundable

Weather conditions do not constitute grounds for cancellation or refund unless otherwise agreed in writing.

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10. Limitation of Liability

Crystal Balloon Studio shall not be liable for:

• Production losses

• Lost footage

• Delays

• Consequential damages

• Indirect or incidental damages

Use of equipment constitutes acceptance of these terms.

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11. Rental Refusal Policy

Crystal Balloon Studio reserves the right to decline or cancel any rental request at its sole discretion, including but not limited to:

• Incomplete or inconsistent rental history

• Repeated late returns or missing items

• Failure to comply with rental standards

• Failure to provide required insurance

• Unprofessional communication

• Limited gear availability

• Internal production priority